Forest of Stones

Terms of Service

Reference translation. This English text is provided for the convenience of our users. The Korean version is the governing text. Where the two differ, the Korean version applies. See “Governing Language” at the end of this document.

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities of Seonham Labs (the “Company”) and its users in relation to the use of Forest of Stones (the “Service”) operated by the Company, together with the conditions and procedures for using the Service and other necessary matters. These Terms were drafted in compliance with the applicable laws of the Republic of Korea, including the Act on Promotion of Information and Communications Network Utilization and Information Protection (the “Network Act”, 「정보통신망 이용촉진 및 정보보호 등에 관한 법률」), the Act on the Regulation of Terms and Conditions (「약관의 규제에 관한 법률」) and the Act on Consumer Protection in Electronic Commerce (the “E-Commerce Act”, 「전자상거래 등에서의 소비자보호에 관한 법률」).

Article 1-2 (Company Information)

The Company’s trade name, address and contact details are as follows.

  1. Trade name: 선함연구소 (Seonham Labs)
  2. Representative: 김선민 (Kim Sunmin)
  3. Address: 경기도 평택시 안중읍 안중초롱길 5-20, 201, Republic of Korea (Anjungchorong-gil 5-20, 201, Anjung-eup, Pyeongtaek-si, Gyeonggi-do, Republic of Korea)
  4. Business registration number: 580-18-02227
  1. Email: hello@seonhamlabs.com

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

  1. “Service” means “Forest of Stones”, the anonymous peer-to-peer community platform provided by the Company, and includes the following functions in particular.

    • Writing and sharing a worry (a “stone”)
    • Writing a reply (a “pebble”)
    • Notes (conversational messages attached to a pebble)
    • Browsing and searching content
    • Blocking and reporting
    • Any other supplementary services provided by the Company

  2. “Member” means a person who has agreed to these Terms, entered into a service agreement with the Company and been issued an ID and password, or who has created an account through social login, and who may use the Company’s Service on a continuing basis.

  3. “Non-member” means a person who uses part of the Service provided by the Company without registering as a Member.

  4. “ID” means the email address set by the Member and approved by the Company for the purpose of identifying the Member and enabling use of the Service.

  5. “Password” means a combination of letters or numbers set by the Member to confirm that the Member matches the issued ID and to protect the Member’s personal information. A Member who registered through social login may use the Service without a password.

  6. “Social login” means authentication through an external account such as Google or Apple. A Member who registered through social login is deemed also to have agreed to the terms of service and privacy policy of that social service.

  7. “Nickname” means the anonymous display name a Member uses within the Service.

  8. “Stone” means a post written by a Member setting out a worry, and may include the Member’s personal concerns, a request for advice and similar content.

  9. “Pebble” means a reply post to a stone, and may include comfort, advice or expressions of empathy offered by another Member to the author of the stone.

  10. “Blocking” means the function by which a Member excludes particular content (a stone or a pebble) or a particular user from their own feed and records a negative assessment of that content or user. It is divided into content blocking and user blocking.

  11. “Post” means text, documents, drawings, photographs, video, files, links and the like that a Member has posted to the Service in the course of using it.

  12. “Trust level” means a rating calculated internally according to a Member’s activity and contribution, used to prevent spam and maintain the quality of the Service. The detailed criteria and benefits are not disclosed publicly.

  13. “Content” means material or information expressed in signs, characters, voice, sound, images, video and the like used on an information and communications network under the Network Act, produced or processed in electronic form so as to increase its utility in preservation and use.

  14. “User” means Members and Non-members collectively, that is, anyone who accesses the Service and uses the content and services the Company provides under these Terms.

  15. “Note” means a message of thanks or response attached to a particular pebble, and a “note conversation” means the set of notes attached to a single pebble. Only one note conversation is created per pebble; the participants are limited to the author of the stone and the author of the pebble, and no third party may view or take part in it. Only the author of the stone may start the conversation, after which it continues only by the two parties sending one note each in turn (neither party may send consecutive notes before the other replies). A note is not a general direct message between users but an attachment to content; the sender’s identity, including their nickname, is not disclosed to the other party, so that the Service’s principle of anonymity is maintained.

Article 3 (Posting and Amendment of these Terms)

  1. The Company posts the contents of these Terms on the initial screen of the Service or on a linked screen so that Users may readily become aware of them, and may make the contents available for Users to view through a linked screen.

  2. The Company may amend these Terms to the extent that doing so does not violate applicable law, including the Act on the Regulation of Terms and Conditions, the Network Act and the E-Commerce Act.

  3. Where the Company amends these Terms, it shall state the effective date and the reason for the amendment and give notice, together with the current Terms, on the initial screen of the Service or on the notices page, from seven days before the effective date until the day before it. However, where a change is disadvantageous to Users or material, notice shall be given from 30 days before the effective date, and individual notice shall be given to Members by electronic means such as email or in-service notification.

  4. Where the Company, when giving notice of amended Terms under the preceding paragraph, has clearly stated that “if no objection is expressed by the effective date of the amended Terms, agreement shall be deemed to have been given”, and the Member has not expressly objected, the Member is deemed to have agreed to the amended Terms.

  5. Where a User does not agree to the application of the amended Terms, the Company or the User may terminate the service agreement. If the User does not express an objection by the effective date of the amended Terms, the User is deemed to have agreed to them.

  6. Matters not provided for in these Terms and the interpretation of these Terms shall be governed by applicable law, including the Act on the Regulation of Terms and Conditions, the Network Act and the E-Commerce Act, or by commercial practice.

Article 4 (Interpretation and Rules Outside these Terms)

  1. The Company may establish separate terms and policies for individual services (“Individual Terms”). Where Individual Terms conflict with these Terms, the Individual Terms prevail.

  2. Matters not provided for in these Terms and the interpretation of these Terms shall be governed by applicable law, including the Act on the Regulation of Terms and Conditions, the Network Act, the E-Commerce Act and the Juvenile Protection Act (「청소년보호법」), or by commercial practice.

  3. Where necessary, the Company may establish individual terms or operating policies (“Detailed Guidelines”) for individual items within the Service. Where these Terms and the Detailed Guidelines conflict, the Detailed Guidelines prevail.

Article 5 (Formation of the Service Agreement)

  1. The service agreement is formed when a User agrees to these Terms, applies to register as a Member, and the Company accepts that application.

  2. A User who wishes to register as a Member applies by entering their information in the registration form prescribed by the Company and indicating agreement to these Terms. In the case of registration through social login (Google, Apple and the like), registration proceeds on the basis of the information received from the social service provider together with the information the User additionally enters (nickname, date of birth and the like).

  3. The Company shall register as a Member any User who applies under paragraph 2, unless one of the following applies.

    • The applicant has previously lost Member status under Article 7(3). This does not apply where three years have passed since the loss of Member status under Article 7(3) and the Company has consented to re-registration
    • The registration details contain false information, omissions or errors
    • The information provided on application misappropriates another person’s identity or is false
    • The applicant is under 19 years of age (in compliance with the Juvenile Protection Act)
    • Registration would, in the Company’s judgment, cause significant technical difficulty
    • The application is found to breach these Terms or to be unlawful or improper
    • The application is made for the purpose of harming public peace and order or public morals
    • The applicant intends to use the Service for an improper purpose or for profit

  4. The Company may withhold acceptance where there is insufficient capacity in the facilities for the Service, or where there is a technical or operational problem.

  5. Where the Company does not accept or withholds acceptance of an application under paragraph 3 or 4, it shall inform the applicant. This does not apply where the applicant cannot be notified for reasons not attributable to the Company.

  6. The service agreement is formed at the time the Company notifies the applicant that registration is complete.

  7. The Company may, in accordance with its policy, divide Members into tiers and differentiate their use of the Service in terms of usage time, number of uses, service menus and the like.

  8. A Member may request withdrawal of membership at any time, and the Company shall process the withdrawal immediately. Withdrawal is handled as provided in these Terms, the Privacy Policy and other detailed usage guidelines.

Article 6 (Provision and Change of Member Information)

  1. Where a Member is required to provide information to the Company under these Terms, the Member shall provide truthful information and is not protected against any disadvantage arising from the provision of false information.

  2. A Member may view and correct their own personal information at any time through the personal information management screen. However, correction of the real name, ID and similar items necessary for service administration may be restricted.

  3. Where the matters entered on application for registration change, the Member shall correct them online or notify the Company of the change by email or other means.

  4. A Member shall notify the Company of, and keep current, the following.

    • The Member’s name and nickname
    • The Member’s email address
    • Other matters the Company deems necessary

  5. The Company is not responsible for any disadvantage arising from a failure to notify the Company of a change under paragraph 3.

  6. The Company is not responsible for any loss arising because the information provided by a Member differs from fact or because a change was not notified.

Article 7 (Withdrawal of Membership and Loss of Member Status)

  1. A Member may apply to terminate the service agreement at any time through the withdrawal menu in the Service or through customer support, and the Company shall process the application immediately as provided by applicable law.

  2. Where a Member terminates the service agreement, all of the Member’s data is destroyed, except where the Company retains Member information under applicable law and the Privacy Policy.

  3. Where a Member withdraws, the posts the Member has written (stones, pebbles, notes and the like) are deleted together with the related data.

3-2. Restriction on re-registration

  1. Where one of the following applies to a Member, the Company may restrict or suspend Member status after giving prior notice to the Member. However, where the matter is urgent or unavoidable, notice may be given afterwards.

    • The Member registered false information on application
    • The Member interferes with another Member’s use of the Service or misappropriates their information
    • The Member uses the Service to do anything prohibited by law or these Terms or contrary to public order and morals
    • The Member damages another person’s reputation or causes them disadvantage
    • The Member transmits large volumes of information or advertising material with the purpose of interfering with the stable operation of the Service
    • The Member distributes computer viruses or similar programs causing malfunction of information and communications facilities or destruction of information
    • The Member infringes the intellectual property rights of the Company, another Member or a third party
    • The Member improperly uses another Member’s ID and password
    • The Member is involved in criminal conduct
    • The Member plans or carries out use of the Service with the purpose of harming the national interest or the public interest
    • The Member otherwise breaches applicable law or the conditions of use set by the Company

  2. Where, after the Company has restricted or suspended Member status, the same conduct is repeated two or more times or the cause is not remedied within 30 days, the Company may cause the Member to lose Member status.

  3. Where the Company causes a Member to lose Member status, it shall cancel the Member’s registration. In that case the Company shall notify the Member and, before cancelling the registration, shall set a period of at least 30 days in which the Member may make representations.

  4. Where the Company’s notice does not reach a Member because the Member did not provide or update their email address, notice is deemed to have been given by posting a notice within the Service.

  5. Where the service agreement is terminated under this Article, the Company may recover benefits granted to the Member, and shall not provide separate compensation for them.

Article 8 (Provision and Change of the Service)

  1. The Company provides the following services.

    • Writing and browsing worries (stones)
    • Writing replies (pebbles)
    • Notes (conversational messages attached to a pebble)
    • Blocking and reporting content
    • Services differentiated by Member tier
    • Any other service the Company develops or provides through partnership arrangements

  2. In principle the Service is provided 24 hours a day, all year round. However, the Company may restrict or suspend all or part of the Service where there is repair, replacement or regular inspection of the facilities for the Service, or where there is a substantial operational reason.

  3. The Company may change the services it provides according to the content of the Service and operational or technical needs. Where the content, method of use or hours of the Service change, the Company shall post the reason for the change, the content of the changed service and the date from which it applies on the initial screen of the Service or in the notices at least seven days before the change.

  4. Separate terms and usage policies may apply to some of the services the Company provides, in which case the Company shall post them on the Service screen.

  5. The Company may modify, suspend or change all or part of a service provided free of charge as required by its policy and operations, and shall not provide separate compensation to Members unless applicable law provides otherwise.

Article 9 (Suspension of the Service)

  1. The Company may restrict or suspend all or part of the Service in the following cases.

    • Where there is an unavoidable reason such as repair, replacement, regular inspection or construction work on the facilities for the Service
    • Where a key telecommunications business operator under the Telecommunications Business Act has suspended its telecommunications service
    • Where normal provision of the Service is impossible due to a national emergency, a power failure, a failure of the facilities for the Service, a surge in use of the Service or the like
    • Where there is a material management reason on the part of the Company, such as a division, merger, transfer of business, discontinuation of business or deterioration in the profitability of the Service

  2. In the case of a suspension of the Service under paragraph 1, the Company shall give notice in advance on the initial screen of the Service or in the notices. This does not apply where advance notice is impossible because of a suspension arising from a cause beyond the Company’s control (a disk failure, a system outage or the like occurring without intent or negligence on the part of the system administrator).

  3. The Company shall compensate a User or third party for loss suffered as a result of a temporary suspension of the Service for a reason under paragraph 1. This does not apply where the Company proves the absence of intent or negligence.

  4. Where the Service cannot be provided because of a change of business line, abandonment of the business, a merger between companies or the like, the Company shall notify Users by the method set out in Article 8(3) and compensate consumers on the conditions originally presented by the Company. However, where the Company has not given notice of compensation standards, it shall pay the equivalent in kind or in cash of the benefits of the Service that had been provided to Users.

  5. The Company is not responsible for loss suffered by a User as a result of the suspension of a service provided free of charge. This does not apply where the loss results from the Company’s intent or gross negligence.

Article 10 (Creation and Management of Content)

  1. A Member may write and post content such as stones (worries) and pebbles (replies) through the Service.

  2. Content written by a Member is posted anonymously, and the Company does not disclose the Member’s personal information to third parties.

  3. Copyright in content written and posted by a Member belongs to that Member.

  4. Although copyright in content written by a Member belongs to the Member, the Company may use the Member’s content within the following scope for the purposes of operating, displaying, transmitting, distributing and promoting the Service.

    • Use within the Service for reproduction, modification, display, transmission and distribution of Member content, and for the creation of derivative or compilation works, within a scope that does not infringe copyright. In that case the Company shall use only the body of the content, excluding the Member’s personal information
    • Allowing service partners such as media and communications companies to provide, display and promote the content of a Member’s posts. In that case the separate prior consent of the Member must be obtained, and personal information by which the Member could be identified shall not be provided
    • Where the Company wishes to use a Member’s content by any method other than the above, it must obtain the Member’s consent by email, in-service notification or a similar method

  5. Where a Member’s post contains material that breaches applicable law, including the Network Act and the Copyright Act, the rights holder may request suspension of posting or deletion of that post in accordance with the procedures prescribed by law, and the Company shall take measures in accordance with applicable law.

  6. Even in the absence of a request from a rights holder under the preceding paragraph, the Company may take temporary measures in respect of a post in accordance with applicable law where there is reason to recognize an infringement of rights or where the post otherwise breaches the Company’s policy or applicable law.

6-2. Special provisions on notes

  1. A Member must not write or post content falling under any of the following.

    • Content infringing the copyright or other intellectual property rights of the Company or a third party
    • Content damaging the reputation of, or interfering with the business of, the Company or a third party
    • Content infringing the personal information of the Company or a third party (email addresses, telephone numbers, social media accounts and the like)
    • Content amounting to verbal violence, including abuse, profanity, hate speech, sexual expression and violent expression
    • Content threatening life, including inducing, encouraging or describing methods of suicide or self-harm
    • Content attempting grooming or undermining anonymity, such as arranging to meet, exchanging contact details or sharing social media accounts
    • Content related to criminal conduct such as spreading false information or fraud
    • Content unrelated to the purpose of the Service, such as commercial advertising, promotional posts, spam or repetitive flooding
    • Content impersonating another person or containing false information
    • Information harmful to young people (adult material, gambling, drugs and the like)
    • Content provoking political or religious controversy or discriminating against or expressing hatred towards a particular group
    • Content causing psychological harm to another person through repeated negative feedback (cyberbullying)
    • Content otherwise breaching applicable law or these Terms or contrary to public order and morals

  2. Where the Company finds content falling under paragraph 7, it may delete or hide it immediately without prior notice and impose sanctions on the author.

  3. Automatic detection

    • The Company may operate keyword filtering and AI-assisted monitoring in order to detect harmful content early.
    • The following keywords are automatically blocked or flagged for review: abuse, sexual expression, contact details, expressions relating to suicide or self-harm, and the like.
    • Content detected automatically may be prevented from being posted, or posted only after review by an administrator.

  4. All responsibility arising where content written by a Member infringes the rights of another person or breaches applicable law rests with that Member, and the Company is not responsible for it.

Article 11 (Life Cycle of Content)

  1. A stone (worry) written by a Member has the following life cycle.

    • Active: maintained for 30 days after being written
      • It appears in the general browse feed and other Members may write replies.
      • Where replies have not reached the maximum number, it is deleted automatically 30 days after being written.
    • Completed: replies have reached the specified maximum number (5, 10 or 15)
      • No further replies are possible and it may only be viewed.
      • Completion neither brings forward nor postpones the scheduled deletion date; it is deleted automatically 30 days after being written.
    • Scheduled for deletion: the scheduled deletion date has been reached
      • It is permanently deleted seven days after the scheduled deletion date.
      • The scheduled deletion time can be seen on the stone card and the detail page.
    • Hidden: the number of blocks has been exceeded, or the Member has requested deletion
      • It is not shown to other Members and may be viewed only by its author.

  2. Where a Member requests deletion directly

    • Content a Member has asked to delete is hidden immediately and permanently deleted after seven days.
    • Recovery is possible within those seven days; after seven days it is not possible.

  3. Deletion following blocking or reporting

    • Content hidden because the number of blocks was exceeded or a report was upheld is permanently deleted after 30 days.
    • Deletion logs are retained for 90 days as required by law.

Article 12 (Blocking and Reporting)

  1. Content blocking
    • A Member may block content (a stone or a pebble) that they find offensive.
    • Where a stone (worry) has been blocked 10 times in total, it is hidden from all Users.
    • Where a pebble (reply) has been blocked 5 times in total, it is hidden from all Users.
    • The author of blocked content has their trust level score reduced.

1-2. User blocking

  1. Reporting and its scope

    • A Member may report the following content to the Company.
      • Verbal violence such as abuse, profanity, hate speech or sexual expression
      • Encouraging suicide or self-harm, or inducing crime
      • Disclosure of personal information, impersonation or defamation
      • Attempts at grooming, such as arranging to meet or exchanging contact details
      • Conduct interfering with the Service, such as spam, advertising or repetitive flooding
      • Content otherwise breaching applicable law or Article 10(7) of these Terms

  2. Procedure for handling reports and sanctions

    • The Company reviews a report within seven days of receiving it and notifies the outcome.
    • Where a report is upheld, the following sanctions apply automatically according to the cumulative number of upheld reports.
      • 1 to 2: the content is hidden and the trust level score is reduced (warning)
      • 3: one-day suspension of use
      • 5: seven-day suspension of use
      • 10: 30-day suspension of use
      • 15 or more: permanent suspension of use and a bar on re-registration
      • Serious breaches (sexual offences, encouraging suicide, inducing crime and the like): immediate permanent suspension regardless of the cumulative number, together with a report to the investigative authorities
    • Depending on the gravity of the breach, the Company may skip the steps above and impose an immediate permanent suspension.

  3. Record of sanctions

    • The record of sanctions is kept against the Member’s account, and where a Member re-registers with the same email address after withdrawal, the previous record of sanctions is retained.
    • A Member may lodge an in-app appeal against a sanction on the “Violations” page within the Service (Settings, then Violations), and the Company may withdraw the sanction where the appeal is justified.
    • However, an appeal against a permanent suspension is a request for reconsideration of the individual content in breach; the permanent suspension itself is not lifted automatically by the appeal alone.

  4. Prevention of false reports

    • The following sanctions apply to a Member who repeatedly makes false or malicious reports.
      • Temporary suspension of the reporting function (7 to 30 days)
      • Suspension of the account where it is repeated
    • Legitimate reporting is not subject to sanction.

5-2. Restrictions on Members under permanent suspension

  1. Emergency measures
    • The Company may immediately delete content that risks harm to life or body (inducing suicide or self-harm, announcing a crime and the like) and report it to the relevant authorities.
    • In that case the Company may take emergency measures without prior notice and shall notify the Member afterwards.

Article 13-2 (Intellectual Property)

  1. Copyright and other intellectual property rights in content within the Service created by the Company belong to the Company.

  2. A Member must not use for profit, or allow a third party to use, information obtained by using the Service in which intellectual property rights belong to the Company or a provider, by reproduction, transmission, publication, distribution, broadcasting or any other means, without the prior consent of the Company or the provider.

  3. Content a Member posts within the Service may appear in search results, in the Service and in related promotions, and may be partly modified, reproduced or edited to the extent necessary for that purpose. In that case the Company shall comply with the Copyright Act, and the Member may at any time, through customer support or the management functions within the Service, have the post deleted, excluded from search results or made private.

  4. Where the Company wishes to use a Member’s post by any method other than under paragraph 3, it must obtain the Member’s prior consent by telephone, fax, email or a similar means.

Article 13-3 (Deleted)

The Company does not provide paid services. This Article was deleted in the third edition (effective September 22, 2026).

Article 13-4 (Protection of Young People)

  1. The Company endeavors to prevent young people under 19 years of age from accessing harmful information.

  2. Where media material harmful to young people is indicated as such, the Company takes the measures necessary to prevent young people from using it.

  3. The Company takes the technical and administrative measures necessary to prevent young people from using media material harmful to young people as prescribed by applicable law, including the Juvenile Protection Act.

Article 13-5 (Deleted)

The Company does not operate a points system or in-app purchases. This Article was deleted in the third edition (effective September 22, 2026).

Article 13 (Trust Level System)

  1. The Company operates a trust level system internally in order to foster a healthy community and prevent spam.

  2. How it works

    • The trust level is an internal measure calculated automatically on the basis of a Member’s activity and contribution, and is not displayed directly on the Service screen.
    • The detailed criteria, the method of calculating scores and the benefits of each level follow the Company’s internal operating policy and may change according to the circumstances of the Service.

  3. Effect on use of functions

    • The trust level may affect the scope of some functions, such as the cool-down period for writing stones and pebbles.
    • Positive activity (such as writing replies) counts in favour of the level, and negative activity (such as upheld reports or accumulated blocks) counts against it.
    • The Company may differentiate the scope of some functions according to trust level in order to maintain the quality of the Service.

Article 14 (Protection of Personal Information)

  1. The Company complies with the laws relating to personal information, including the Personal Information Protection Act (「개인정보 보호법」) and the Network Act, establishes a privacy policy as required by applicable law and publishes it on the initial screen of the Service so that Users may check it at any time.

  2. The Company treats Users’ personal information as important and complies with the laws relating to personal information, including the Network Act and the Personal Information Protection Act. Through the Privacy Policy the Company tells Users for what purposes and by what methods it uses the personal information provided by them, and what measures it takes to protect personal information.

  3. Detailed matters such as the purposes of collecting and using personal information, the items of personal information collected, the period for which personal information is retained and used, and the procedure and method for destroying personal information can be found in the Privacy Policy.

  4. The Company uses Users’ personal information within the scope notified in these Terms, and in principle does not use it beyond that scope or disclose it externally without the User’s prior consent. The following are exceptions.

    • Where the User has consented to disclosure in advance
    • Where required by law, or where an investigative authority makes a request for the purposes of an investigation in accordance with the procedures and methods prescribed by law

  5. Outsourcing of personal information processing

    • The Company outsources the processing of personal information to external specialist providers as follows in order to provide the Service.
      • Cloudflare, Inc.: provision of server infrastructure, database storage and management (D1, KV), distributed processing and caching
      • Resend, Inc.: email delivery (registration verification, password reset, important notices)
    • Details such as the location of each provider, the items of personal information outsourced, the retention and use period and information on transfer abroad can be found in Article 6 of the Privacy Policy.
    • When entering into an outsourcing agreement, the Company manages and supervises the provider so that it processes personal information safely, as required by Article 26 of the Personal Information Protection Act.

  6. Where the Company changes the Privacy Policy under Article 30 of the Personal Information Protection Act, it shall continuously disclose the timing of the change and of its taking effect and the contents of the change, and shall disclose the contents before and after the change side by side so that Users may readily check them.

  7. The Company collects the minimum personal information strictly necessary to provide the Service, and may collect additional personal information with the User’s consent where necessary.

Article 15 (Obligations of the Company)

  1. The Company shall not do anything prohibited by applicable law or these Terms or contrary to public order and morals, and shall do its best to provide the Service continuously and stably.

  2. The Company shall put in place a security system for the protection of personal information so that Users may use the Service safely, and shall publish and comply with the Privacy Policy.

  3. The Company shall not send commercial advertising email, text messages or push notifications that Users do not want. This does not apply where the User has expressly consented to receiving them.

  4. Where the Company recognizes as justified an opinion or complaint raised by a User in relation to use of the Service, it shall deal with it. The Company shall communicate the process and outcome in respect of opinions and complaints raised by Users through email, customer support within the Service or a similar channel.

  5. The Company shall endeavor to provide convenience to Users in the procedures and contents of matters relating to their agreement, such as formation, change and termination of the service agreement.

  6. The Company shall maintain the personnel and systems necessary to deal appropriately with Users’ complaints and requests for redress arising in relation to use of the Service.

  7. Where facilities fail or data is lost or damaged while the Company is making improvements in order to provide the Service continuously and stably, the Company shall do its best to repair or restore them without delay, unless there is an unavoidable reason such as a natural disaster, an emergency, or a failure or defect that current technology cannot resolve.

Article 16 (Obligations of Members)

  1. A Member must not do any of the following.

    • Register false information on application or change
    • Misappropriate another person’s information
    • Alter information posted by the Company without authorization
    • Transmit or post information other than that prescribed by the Company (computer programs and the like)
    • Infringe the copyright, trade marks or other intellectual property rights of the Company or a third party
    • Damage the reputation of, or interfere with the business of, the Company or a third party
    • Disclose or post on the Service obscene or violent messages, images, sounds or other information contrary to public order and morals
    • Create and operate multiple accounts
    • Use the Service by means of automated tools (bots, macros, crawlers and the like)
    • Collect, store, process or post information from the Service without authorization
    • Engage in hacking or distribute computer viruses
    • Impersonate another person or falsely state a relationship with another person
    • Misappropriate another Member’s ID and password for improper use
    • Collect, store or disclose another Member’s personal information without their consent
    • Circulate false information with the purpose of obtaining a financial benefit for oneself or another person or causing loss to another person
    • Gamble or engage in speculative conduct with property at stake
    • Circulate information that procures prostitution or mediates sexual conduct
    • Repeatedly send another person words, sounds, text or images causing shame, disgust or fear
    • Interfere with the Company’s business without justification
    • Transmit or post information (including computer programs) whose transmission or posting is prohibited by applicable law
    • Transmit or post information harmful to young people
    • Any other unlawful or improper conduct

  2. A Member shall comply with applicable law, the provisions of these Terms, the usage guidance, the cautions notified in relation to the Service and the matters notified by the Company, and must not do anything else that interferes with the Company’s business.

  3. A Member may not carry on business activity using the Service without the Company’s prior permission, and the Company is not responsible for the results of such activity. Where the Company suffers loss as a result of such business activity, the Member owes the Company an obligation to compensate, and the Company may restrict that Member’s use of the Service and, through lawful procedures, claim compensation.

  4. A Member bears responsibility for managing their ID and password and for all disadvantage arising from the Member’s intent or negligence, including improper use of their ID by a third party. This does not extend to matters caused by the Company’s intent or negligence.

  5. Where a Member’s ID risks disclosure of personal information, is antisocial or contrary to public morals, or risks being mistaken for the Company or its operators, use of that ID may be restricted.

  6. A Member shall comply with the matters prescribed in these Terms and applicable law.

Article 17 (Disclaimers)

  1. Nature and limits of the Service

    • The Service is an anonymous peer-to-peer platform for sharing feelings and offering comfort, and is not a medical, counseling or legal service.
    • The Company does not provide professional diagnosis, treatment or legal advice; information provided within the Service is for reference only and cannot replace professional advice.
    • In serious situations such as mental health problems or urges towards suicide or self-harm, Members must seek help from a professional medical or counseling organization (in Korea, the mental health welfare center line 1577-0199, the suicide prevention counseling line 1393 and the like).

  2. Force majeure and technical limits

    • The Company is released from responsibility for providing the Service where it cannot do so because of force majeure such as a natural disaster, war, riot, terrorism, hacking or a DDoS attack, or an equivalent event.
    • The Company is not responsible for interruption of use of the Service caused by matters attributable to the User (device errors, incomplete entry of personal information, an unstable network and the like).

  3. Disclaimer as to the content and effect of posts

    • The Company is not responsible where a User does not obtain the effect they hoped for from the Service (comfort, healing, empathy and the like).
    • The Company is not responsible for the content, accuracy, reliability or quality of content a User writes and posts through the Service (stones, pebbles); all legal responsibility for that content rests with the User who wrote it.
    • The Company is not responsible for the results of a Member acting in reliance on another Member’s reply.

  4. Disclaimer as to disputes between users (important)

    • The Service operates on an anonymous peer-to-peer structure, and the Company has no obligation to intervene in, and is not liable to compensate loss arising from, the following disputes arising through the Service between Users, or between a User and a third party.
      • Disagreement about the content of a post, or emotional hurt
      • Misunderstanding or misinterpretation arising in an anonymous environment
      • Harm arising from an attempt at private contact or a meeting between Members (the Company prohibits the exchange of contact details and meetings, and is not responsible for the conduct of a Member who breaches that prohibition)
      • Conflict between Members arising from deletion, blocking or reporting of a post
      • Any other civil or criminal dispute arising between Members in the course of using the Service
    • However, on receiving a report the Company may delete content in breach and impose sanctions in accordance with these Terms and applicable law.

  5. Limits of anonymity and identity verification

    • Given the nature of an anonymous service, the Company has no obligation to verify whether content written by a Member is true, and apart from the author the Company is not responsible for harm caused by the spreading of false information, impersonation or the like.
    • The Company does not verify Members’ real names, and it may be difficult to identify an anonymous author if a dispute arises. In that case the Company cooperates only where there is a court warrant or a lawful request from an investigative authority.

  6. Disclaimer for free services

    • The Company is not responsible in relation to the use of services provided free of charge unless applicable law provides otherwise.
    • The Company is not responsible for loss arising from the suspension, change or discontinuation of a free service in the absence of its intent or gross negligence.

  7. Limitation of the Company’s liability

    • Even where the Company bears liability to compensate, the scope of compensation is limited to ordinary loss; the Company is liable for special, indirect or punitive loss or loss of profit only where it knew or could have known of the relevant circumstances. This does not apply to loss caused by the Company’s intent or gross negligence.

Article 18 (Compensation for Loss)

  1. Where the Company or a User breaches these Terms and thereby causes loss to the other party, it is liable to compensate that loss. This does not apply in the absence of intent or negligence.

  2. In relation to use of the services the Company provides, the Company is not liable for any loss so long as it has not breached its operating policy, its privacy policy or the terms of service for individual services.

  3. Where the Company receives a claim for compensation, a lawsuit or any other objection from a third party other than the User concerned as a result of an unlawful act or a breach of these Terms by that User in using the Service, that User shall indemnify the Company at their own responsibility and expense; where the Company is not indemnified, that User shall compensate all loss thereby caused to the Company.

  4. The scope of compensation is limited to ordinary loss; loss arising from special circumstances is compensable only where the Company knew or could have known of those circumstances.

  5. The Company is not responsible where a User does not obtain, or loses, revenue they hoped for from using the Service, and is not responsible for loss arising from material obtained through the Service.

  6. The Company is released from responsibility where Users, or a User and a third party, have traded goods or the like through the Service.

Article 19 (Resolution of Disputes)

  1. The Company establishes and operates the following bodies for handling redress in order to reflect justified opinions and complaints raised by Users and to compensate their harm.

    • Customer support email: hello@seonhamlabs.com
    • The customer support menu within the Service
    • Any other channel for receiving redress claims established by the Company

  2. The Company gives priority to dealing with complaints and opinions submitted by Users. However, where prompt handling is difficult, the Company shall immediately notify the User of the reason and the schedule for handling.

  3. Where a User applies for redress in relation to an electronic commerce dispute arising between the Company and the User, the matter may be submitted to mediation by a dispute mediation body referred by the Fair Trade Commission or a mayor or provincial governor.

  4. The Company treats Users’ information and content as important and does its best to deal with Users’ inconvenience, harm and opinions promptly and fully.

  5. A dispute arising between the Company and a User may be submitted to mediation by the Electronic Document and Transaction Dispute Mediation Committee established under the Framework Act on Electronic Documents and Transactions.

Article 20 (Jurisdiction and Governing Law)

  1. A lawsuit concerning an electronic commerce dispute arising between the Company and a User shall be subject to the exclusive jurisdiction of the district court having jurisdiction over the User’s address at the time the action is brought or, where there is no address, over the User’s place of residence. However, where the User’s address or place of residence at the time the action is brought is unclear, or the User resides abroad, the action shall be brought before the court having jurisdiction under the Korean Civil Procedure Act (「민사소송법」).

  2. The law of the Republic of Korea applies to an electronic commerce lawsuit brought between the Company and a User.

  3. The law of the Republic of Korea applies to matters relating to these Terms, and matters not specified in these Terms shall be governed by applicable law and commercial practice, including the E-Commerce Act, the Act on the Regulation of Terms and Conditions and the Network Act.

Translator’s note — not part of the Terms. Paragraphs 1 to 3 above state the governing law and jurisdiction agreed in the Korean text. Mandatory consumer protection rules of your country of residence may nonetheless apply to you. This note is added for readers of this translation and adds nothing to, and takes nothing from, the Terms.

Addendum

Article 1 (Effective date)

These Terms take effect from September 22, 2026.

Article 1-2 (Amendment history)

Third edition (effective September 22, 2026; re-notified September 8, 2026)

Third edition as first notified (notified August 23, 2026)

Second edition (effective May 18, 2026)

First edition (effective March 2, 2026)

Article 2 (Transitional measures)

Members who registered before these Terms took effect are deemed to have agreed to them. A Member who does not agree to the amended Terms may stop using the Service by withdrawing membership.

Article 3 (Retention and inspection of these Terms)

These Terms are posted so that Members may check them through the initial screen of the Service or a linked screen, and Members may inspect their contents at any time.

Governing Language

This English text is a reference translation provided for the convenience of our users. The Korean version is the governing text. Where there is any difference between the Korean version and this translation, the Korean version applies.

The Korean version is available at forest.seonhamlabs.com/terms.